Privacy Policy
Your privacy matters to us - Learn how we protect your data
1. Introduction
At Spoonify, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant booking platform.
By using Spoonify, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account on Spoonify
- Make restaurant reservations
- Contact our customer support
- Subscribe to our newsletter
- Participate in surveys or promotions
This information may include:
- Contact Information: Name, email address, phone number
- Account Details: Username, password, profile preferences
- Booking Information: Reservation details, special requests, dining preferences
- Payment Information: Credit card details, billing address (processed securely)
2.2 Automatically Collected Information
When you use our services, we automatically collect certain information:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, search queries
- Location Data: Approximate location (with your permission)
- Cookies: Preferences, session data, analytics information
2.3 Third-Party Information
We may receive information about you from third parties, such as:
- Social media platforms (when you connect your accounts)
- Restaurant partners (reservation confirmations, feedback)
- Payment processors (transaction verification)
- Marketing partners (promotional activities)
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Process and manage your restaurant reservations
- Send booking confirmations and reminders
- Facilitate communication with restaurants
- Provide customer support and assistance
3.2 Platform Improvement
- Analyze usage patterns to improve our services
- Personalize your experience and recommendations
- Develop new features and functionality
- Conduct research and analytics
3.3 Communication
- Send promotional offers and newsletters (with consent)
- Notify you about service updates and changes
- Respond to your inquiries and feedback
- Send important account-related information
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Restaurant Partners
We share necessary booking information with restaurants to facilitate your reservations, including your name, contact details, party size, and special requests.
4.2 Service Providers
We work with trusted third-party service providers who assist us in:
- Payment processing and fraud prevention
- Email delivery and SMS notifications
- Analytics and performance monitoring
- Customer support services
4.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Legal process or government requests
- Protecting our rights and property
- Ensuring user safety and security
- Investigating potential violations of our terms
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
All sensitive data is encrypted during transmission and storage using industry-standard protocols.
Access Controls
We restrict access to personal information to authorized personnel only.
Regular Monitoring
We continuously monitor our systems for security vulnerabilities and threats.
Security Updates
We regularly update our security measures and protocols to address new threats.
6. Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request access to your personal data and information about how we process it.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal data under certain circumstances.
Restriction
Request restriction of processing your personal information.
Portability
Request transfer of your data to another service provider.
Objection
Object to processing of your personal information for marketing purposes.
7. Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).
7.2 Types of Cookies We Use
- Essential Cookies: Required for basic functionality
- Performance Cookies: Help us analyze usage and improve performance
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Enable personalized advertising (with consent)
7.3 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:
- Account Information: Until you delete your account or request deletion
- Booking History: For 7 years for record-keeping and legal purposes
- Payment Information: As required by financial regulations
- Marketing Data: Until you unsubscribe or object to processing
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Adequacy decisions by relevant authorities
- Standard contractual clauses approved by regulatory bodies
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
10. Children's Privacy
Spoonify is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
- Requiring acceptance of new terms for continued use
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Our Privacy Commitment
We are committed to protecting your privacy and maintaining the trust you place in us. Your personal information is safe with Spoonify, and we continuously work to improve our privacy practices.